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Grant Login Access to enosix Support

When working with enosix Support to resolve issues, you may need to grant them temporary access to your Salesforce organization. This guide provides step-by-step instructions for granting login access to enosix Support.

Steps to Grant Access​

  1. Navigate to Profile Settings

    • Within Salesforce, click the user profile icon
    • Click on Settings

    profileSettings

  2. Grant Account Login Access

    • Click on "Grant Account Login Access"

  3. Configure Access for enosix Support

    • For "enosix Support" choose 1 Month for the "Access Duration"
    • Click Save

    ConfigureAccess

  4. Note the Expiration Date

    • Record the expiration date to report it on the support ticket

  5. Get Organization ID

    • Navigate to Setup > Company Information
    • Copy the "Salesforce.com Organization ID"

    OrgID

  6. Report Information on Support Ticket

    • On the enosix support ticket, report the following information:
      • Salesforce.com Organization ID
      • Salesforce Username
      • Access Expiration Date

    If you need to create a support ticket, visit our Requesting Support page to access the support portal.

Template to Report​

Use this template when reporting the access information on your support ticket:

Salesforce.com Organization ID: [Your Org ID]
Salesforce Username: [Your Username]
enosix Support Access Expiration: [Expiration Date]

Important Notes​

  • Access is granted for 1 month to provide sufficient time for troubleshooting
  • Make sure to record the exact expiration date when granting access
  • Provide all three pieces of information (Org ID, Username, and Expiration Date) to the support team
  • This access allows enosix Support to log into your organization to troubleshoot issues directly