enosix @arnold AI Agent for Salesforce 1.0.0
- [Feature]: Agentforce+Surface. A smarter way to explore SAP Sales Documents — now one click away.
We’ve integrated the Surface app directly into Agentforce chat, delivering a seamless experience where users can retrieve SAP Sales Document Item statuses and instantly deep dive into the full document in Surface — all from a single chat interaction.
Why This Matters: This integration bridges conversational simplicity with enterprise data depth. Users no longer need to search for transactions or navigate multiple systems. With one click, they get a clear, actionable view of SAP sales documents in an intuitive UI designed for sales and service efficiency.
- [Feature]: Enhanced Chat UI with Custom Lightning Types (CLT).
Agentforce chat now uses Salesforce's new Custom Lightning Types (CLT) to display SAP Sales Order Item summaries in a structured, readable format directly within the chat window. CLT minimizes AI hallucinations by clearly separating data from narrative, helping ensure the chat interface reliably presents actual SAP data.
Why This Matters: By using Salesforce’s Custom Lightning Types, we deliver a cleaner, more predictable chat experience. Users get the clarity of a structured UI, without needing to interpret raw text responses. This enhancement supports better decision-making and reduces the risk of misunderstanding data — especially when dealing with complex SAP documents.
Please see enosix @arnold AI Agent for Salesforce documentation for more information.