Skip to main content

arnold® AI Services Addendum

EFFECTIVE DATE: 9/1/2026

See the Terms of Service for the governing agreement.

This arnold AI Services Addendum (“Addendum”) supplements and forms part of the Master Subscription Agreement (“Agreement”) between enosix, Inc. (“enosix”) and the entity identified as the customer in the Agreement (“Customer”). This Addendum governs Customer’s access to and use of the AI Services (as defined below). Except as expressly modified by this Addendum, all terms and conditions of the Agreement remain in full force and effect and shall apply to the AI Services. In the event of a conflict between this Addendum and the Agreement with respect to the AI Services, this Addendum shall control. Capitalized terms used but not defined in this Addendum shall have the meanings set forth in the Agreement.

1. Definitions​

“AI Services” means the arnold platform and any associated artificial intelligence, machine learning, large language model, retrieval, agentic, or automation capabilities made available by enosix, including any capabilities that utilize third-party artificial intelligence models or infrastructure.

“arnold” means the artificial intelligence-powered software, services, agents, assistants, workflows, and related functionality made available by enosix as part of the AI Services.

“Authorized Users” means Customer’s employees, contractors, agents, and Customer’s own end-user customers or other third parties who are permitted by Customer to access or use the AI Services through or on behalf of Customer, subject to the terms of the Agreement and this Addendum.

“Customer Confidential Information” means Confidential Information (as defined in the Agreement) of Customer.

“Customer Data” means any data, content, records, files, or information owned by or proprietary to Customer that is submitted to or processed by the AI Services, excluding Output.

“Input” means prompts, instructions, questions, data, documents, content, or other information submitted to the AI Services by or on behalf of Customer.

“Output” means responses, recommendations, summaries, analyses, generated content, or other results produced by the AI Services in response to or based upon Inputs.

“Third-Party AI Providers” means third-party providers of artificial intelligence models, infrastructure, or services that enosix uses to deliver the AI Services.

2. Use of arnold​

Subject to the terms and conditions of the Agreement and this Addendum, enosix grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the AI Services during the term of the applicable Order Form for Customer’s non-competitive business purposes, including to make the AI Services (including arnold agents and functionality) available to Authorized Users through or on behalf of Customer, including through customer portals, embedded experiences, or federated chat channels. No Authorized User receives any independent license or sublicense to arnold or the AI Services. Customer remains fully responsible for all use of the AI Services by Authorized Users and for all Inputs, Outputs, permissions, consents, compliance, and conduct associated with Authorized Users. Customer may not resell, distribute, or offer arnold or the AI Services as a standalone product or service to any third party, except as expressly authorized by enosix in writing.

Customer is solely responsible for (a) all Inputs submitted to the AI Services by or on behalf of Customer or its Authorized Users, (b) ensuring it has all rights and permissions necessary to submit such Inputs, (c) all decisions, actions, and outcomes arising from Customer’s or any Authorized User’s use of the AI Services or any Output, and (d) compliance with all applicable laws in connection with its use of the AI Services.

3. Intellectual Property; Ownership​

As between the parties, enosix and its licensors (including Third-Party AI Providers) own and retain all right, title, and interest in and to the AI Services, arnold, and all Output, including all software, algorithms, prompts, workflows, models, model weights, configurations, interfaces, documentation, and all intellectual property rights therein or related thereto.

Customer retains all right, title, and interest in and to its Inputs, Customer Data, and Customer Confidential Information. Nothing in this Addendum transfers ownership of Customer Data, Inputs, or Customer Confidential Information to enosix.

Subject to Customer’s compliance with the Agreement and this Addendum, enosix grants Customer a limited, non-exclusive, non-transferable license to use Output generated through the AI Services in connection with Customer’s permitted use of the AI Services, including customer-facing uses permitted under Section 2. Customer shall not use Output to develop, train, or improve any artificial intelligence or machine learning model that competes with the AI Services.

enosix may use, reproduce, modify, display, distribute, and create derivative works of Output without restriction, provided that enosix shall not publicly disclose Output in a manner that identifies Customer without Customer’s prior written consent.

No rights are granted to Customer except as expressly stated in the Agreement and this Addendum. enosix’s indemnification obligations under the Agreement with respect to infringement of intellectual property rights shall not extend to claims arising from (a) Output or Customer’s use thereof, (b) Inputs provided by Customer, or (c) Customer’s use of the AI Services in violation of this Addendum or the Agreement.

4. AI Model Training Restrictions​

enosix shall not use Customer Data, Inputs, or Customer Confidential Information to train, retrain, or fine-tune foundation models that are made available to third parties outside of the enosix platform. For the avoidance of doubt, enosix may use Inputs, Outputs, and metadata generated through the AI Services to improve, optimize, and enhance the AI Services, provided that any such use shall be in aggregated or de-identified form that does not identify Customer or its users.

5. AI-Generated Output​

Customer acknowledges that:

  • Outputs are generated probabilistically and may contain inaccuracies, omissions, or outdated information.
  • Outputs may not be unique and similar outputs may be generated for other users or customers of enosix.
  • AI Services may produce content that is incomplete, incorrect, misleading, or unsuitable for a particular purpose.

Customer is solely responsible for reviewing, validating, and approving all Output before use or reliance. enosix shall have no liability for any decisions, actions, or consequences arising from Customer’s use of or reliance on Output.

6. No Professional Advice​

The AI Services are technology tools and do not provide legal, accounting, tax, financial, medical, engineering, regulatory, or other professional advice.

Customer shall not rely on Outputs as a substitute for independent professional judgment or review.

7. Human Oversight​

Customer is responsible for ensuring appropriate human review and oversight of Outputs before they are used in operational, financial, compliance, legal, safety-related, or business-critical processes.

Customer remains solely responsible for all decisions made based on Outputs.

8. Third-Party AI Providers​

The AI Services may utilize artificial intelligence models, cloud services, or technologies provided by Third-Party AI Providers. enosix shall maintain a current list of Third-Party AI Providers upon request.

Customer acknowledges that the availability, functionality, and performance of certain AI Services features may depend upon Third-Party AI Providers. enosix shall use commercially reasonable efforts to ensure that Third-Party AI Providers are subject to written agreements containing confidentiality and data security obligations.

9. Acceptable Use​

Customer shall not, and shall not permit any User, Authorized User, or third party to, use the AI Services to:

  • violate any applicable law, regulation, or third-party rights, including intellectual property, privacy, and publicity rights;
  • generate, store, or distribute content that is unlawful, fraudulent, defamatory, obscene, threatening, or otherwise objectionable;
  • generate malicious code, malware, exploits, or tools designed for unauthorized access to any system or network;
  • circumvent, disable, or interfere with security controls, access restrictions, or usage limitations of the AI Services;
  • submit Inputs for which Customer lacks all necessary rights, licenses, consents, or permissions, including any personal data not authorized for processing under applicable law;
  • attempt to reverse engineer, decompile, disassemble, or otherwise discover or derive the source code, algorithms, model weights, or underlying technology of the AI Services;
  • use the AI Services to develop, train, or improve any artificial intelligence or machine learning model or service that competes with enosix or the AI Services;
  • use Output in a manner that misrepresents AI-generated content as exclusively human-authored where applicable law requires disclosure;
  • use the AI Services in any manner that could reasonably create a risk of harm to persons or property or that could reasonably be expected to subject enosix to liability.

A violation of this Section 9 shall constitute a material breach of the Agreement. enosix reserves the right to suspend or terminate Customer’s access to the AI Services immediately upon notice if enosix reasonably determines that Customer has violated or is violating this Section 9.

10. Confidentiality​

Customer Data, Inputs, and Customer Confidential Information processed through the AI Services shall be treated as Confidential Information of Customer under the Agreement.

enosix shall implement and maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data processed through the AI Services in accordance with industry standards.

11. Disclaimer of AI Services​

WITHOUT LIMITING ANY DISCLAIMERS CONTAINED IN THE AGREEMENT, ENOSIX DOES NOT WARRANT THAT:

  • OUTPUTS WILL BE ACCURATE, COMPLETE, OR ERROR-FREE;
  • OUTPUTS WILL SATISFY CUSTOMER REQUIREMENTS;
  • OUTPUTS WILL BE FREE FROM BIAS, HALLUCINATIONS, OR OTHER AI-GENERATED ERRORS;
  • THE AI SERVICES WILL OPERATE WITHOUT INTERRUPTION OR MODIFICATION.

12. Beta Features​

From time to time, certain features and functionality of the AI Services may be designated and clearly labeled by enosix as beta, preview, pilot, early-access, or experimental features (“Beta Features”).

Beta Features are provided “AS IS” without warranty and may be modified, suspended, or discontinued at any time.

13. Limitation of Liability​

The limitations of liability and exclusions of damages set forth in the Agreement shall apply to this Addendum and the AI Services. Without limiting the foregoing, in no event shall enosix be liable for any damages arising from (a) Customer’s reliance on Outputs, (b) decisions made or actions taken by Customer based on Outputs, (c) inaccuracies, errors, hallucinations, or omissions in Outputs, or (d) unavailability or degraded performance of the AI Services due to Third-Party AI Provider issues.

14. Survival​

Sections relating to confidentiality, intellectual property, limitations of liability, ownership, disclaimers, and any provisions that by their nature should survive termination shall survive termination or expiration of this Addendum or the Agreement.

15. Compliance with Laws​

Customer is solely responsible for compliance with all applicable laws related to its use of the AI Services, including data protection and privacy laws, AI governance regulations, consumer protection laws, and industry-specific requirements. Customer shall determine whether applicable law requires disclosure that content was AI-generated and shall make such disclosure where required. Customer shall indemnify and hold harmless enosix from any claims arising from (a) Customer’s failure to comply with applicable laws in connection with its use of the AI Services or (b) the use or misuse of the AI Services by Customer or Customer’s Authorized Users.

16. Modifications to AI Services; Provider Changes​

enosix may, in its sole discretion, update, modify, enhance, or discontinue any aspect of the AI Services at any time, including replacing, adding, or removing Third-Party AI Providers. enosix shall use commercially reasonable efforts to provide Customer with notice of material changes to the AI Services; provided, however, that enosix shall not be liable for any changes to the AI Services made to comply with applicable law, address security vulnerabilities, or respond to Third-Party AI Provider requirements. No modification to the AI Services shall be deemed a breach of the Agreement or this Addendum.